Refund Policy

Effective Date: 10/22/2025

1. Overview

At Jawooo Foods, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are granted.

2. Eligibility for Refunds

• Non-perishable goods can be returned within 24 hours of receipt for a full refund if they are unused and in original packaging.
• Perishable goods (fresh or frozen foods) are non-refundable, unless faulty or not as described.
• To request a refund, contact us within 24 hours of delivery with proof of purchase.

3. Process

• Contact our customer service team to initiate a refund.
• Return the product in its original condition and packaging.
• Refunds will be processed within 14 days of receiving the returned item or confirming a fault.

4. Exceptions

• We do not refund items damaged due to improper storage or handling by the customer.
• Sale items may be subject to different refund terms, which will be clearly stated.

5. Contact Information

For refund requests or questions, please contact us at info@jawooofoods.com

Thank you for choosing Jawooo Foods. We are committed to providing quality products and excellent service.